Holiday Inn Express Miami Airport-Blue Lagoon Area by IHG

Staff incredibly helpful and friendly. Great bed and room; good facilities; quiet sitting outside over lagoon. Pool and gym were great.

The hotel was very clean. The staff speak English and I don’t know Spanish very well enough to be able to communicate… they were very polite and very helpful. I needed assistance for international travel and they helped me print my documents. The breakfast time was insane, but only because the hotel was very full. I’m not sure if they offer room service type of service but that would be perfect time for room service especially if the hotel is full. It was so full there wasn’t very many places to sit so I took mine back to my room but the quality of the breakfast was very good and in general I have no complaints about anything. Very clean, popular hotel, so everything I experienced was expected. I love this hotel and will stay again.

Camila was amazing at the front desk. She was so helpful, despite it being busy I checked in in less than 10 minutes. My room was not yet ready and was told I would get a call. When I explained that I couldn't get international calls, Camila offered her Whatsapp which was super helpful. I also was able to change my bags without being rushed while they held my suitcase. Package pick up and check out was easy. Beautiful views of the lagoon. Clean, spacious and affordable. I think I couldn't change the AC temp so that was the only thing. but still was a 10/10.

Despite the fact that the property is/was under renovation, it remained a perfect retreat at the end of a hectic week of conferences. The Manager is a man of his word! He made me a promise which he kept and I truly appreciated it. I was deeply touched and grateful for his integrity. As a result, I was able to cancel my road-trip to Orlando during the Easter week and retreat in Miami instead. It was a welcomed relief. Hat's off to all of the Receptionists, they all went above and beyond the call of duty, to ensure that my stay was great. Finally, it would be remisce of me, if I did not mention the Night Female Secuirty Officer who came to my rescue one night to assist me in getting my large and cumbersome packages to my room after hours, and refused to let me tip her for her act of kindness. This was service above self, and I was very humbled by it all.

The room was cozy and clean. The continental breakfast was yummy and the pool was refreshing. When I booked originally the hotel was changing their room types and I did not get a double queen room as requested but instead a king and pull out bed when we arrived. There was 4 of us and the GM switched our room the next night at no extra charge. Complimentary shuttle service took us for free within a 3 mile radius so we were able to do some last minute shopping before our cruise.