Holiday Inn Express Miami Airport-Blue Lagoon Area, an IHG Hotel

The hotel was very clean and the pool area was lovely. The staff was helpful, friendly and professional. The shuttles were excellent! The drivers were so fun and friendly, and they would take us anywhere within a 3 mile radius. The hotel is very conveniently located.

Camila was amazing at the front desk. She was so helpful, despite it being busy I checked in in less than 10 minutes. My room was not yet ready and was told I would get a call. When I explained that I couldn't get international calls, Camila offered her Whatsapp which was super helpful. I also was able to change my bags without being rushed while they held my suitcase. Package pick up and check out was easy. Beautiful views of the lagoon. Clean, spacious and affordable. I think I couldn't change the AC temp so that was the only thing. but still was a 10/10.

Despite the fact that the property is/was under renovation, it remained a perfect retreat at the end of a hectic week of conferences. The Manager is a man of his word! He made me a promise which he kept and I truly appreciated it. I was deeply touched and grateful for his integrity. As a result, I was able to cancel my road-trip to Orlando during the Easter week and retreat in Miami instead. It was a welcomed relief. Hat's off to all of the Receptionists, they all went above and beyond the call of duty, to ensure that my stay was great. Finally, it would be remisce of me, if I did not mention the Night Female Secuirty Officer who came to my rescue one night to assist me in getting my large and cumbersome packages to my room after hours, and refused to let me tip her for her act of kindness. This was service above self, and I was very humbled by it all.

The room was cozy and clean. The continental breakfast was yummy and the pool was refreshing. When I booked originally the hotel was changing their room types and I did not get a double queen room as requested but instead a king and pull out bed when we arrived. There was 4 of us and the GM switched our room the next night at no extra charge. Complimentary shuttle service took us for free within a 3 mile radius so we were able to do some last minute shopping before our cruise.

Because we were traveling the same time there was a music festival this room although nice was not worth double the normal price. Other than that, I recommend this hotel. The room was clean, large, and comfortable. The shuttle was worth its weight in gold. They picked us up at the airport and took us later to a restaurant. There is a 3rd party shuttle to the port, which is reasonably priced $15 per person on our visit.